Motivating employees - the meaning and importance of motivation in the workplace.
Organisation and management: simple organisational charts, the role of management, leadership styles and trade unions.
Recruitment, selection and training of employees, the importance of training and the methods of training. Why reducing the size of the workforce might be necessary. Legal controls over employment issues and their impact on employers and employees.
Internal and external communication: why effective communication is important and the methods used to achieve it, awareness of communication barriers.